Frequently Asked Questions

Are you offering face-to-face therapy during the pandemic?

Face-to-face, online or phone based appointments are now available.

Are sessions confidential?

All sessions follow BACP guidelines regarding confidentiality. This means we will not disclose any details about you or your sessions to anyone else, except for the purposes of professional supervision (as required by the BACP with a fellow professional therapist). In the event that we agree that you are at risk of hurting yourself or someone else, or where there is a safeguarding risk, we will liaise with relevant agencies/ support.

Is online therapy effective?

Historically, this is a topic that has not been widely researched. However, research over the last few years has suggested that positive therapeutic relationships can be built during remote therapy and that therapeutic protocols can be generalised to remote therapy work.

What type of therapy is right for me?

There are lots of ways of helping to support people therapeutically, which can be discussed during the assessment session together. 


Some focus on clients' experience in the present and the relationship between thoughts, emotions, behaviours and physical sensations, like cognitive behavioural therapy (CBT). These approaches are quite therapist led, in the sense that they invite clients to try tasks and review them together.

In contrast, person-centred counselling, as the name suggests, is led by the client while the practitioner creates a safe environment for clients to gently explore their experiences and process these.


Psychodynamic counselling uses the therapeutic relationship to explore how clients relate to their past, patterns in their relationships and how they relate to the therapist to better understand what motivates them.

Acceptance and commitment therapy (ACT) helps clients to make sense of what their values are and how patterns of behaviours moving people closer to or further away from these. It explores how people relate to internal experiences like difficult thoughts or emotions.

Do you offer an emergency service?

Unfortunately, we are not able to offer treatment in severe or life threatening situations. If you think you are at risk of harm or at risk of harming others, you should contact a 24-hours a day service, call 999 or go immediately to your local Accident and Emergency department.